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FAQ 1132, updated June 12, 2013    

Why is my book or video in Preview mode?

Answer

A summary of reasons why a title might be in Preview mode, and how to make sure you have added the book or video to your Bookshelf.

Details

There are several reasons why a title might appear in Preview mode.

1) You might not be logged in, or your account might not be valid.  Please verify you are logged in to a valid account. 

2) If you have a Bookshelf account, either 10-slot or 5-slot, then the title is probably not added to your Bookshelf.   It is possible to add a title to a List such as "My List" without adding the title to the Bookshelf. 

STEPS TO ADD A BOOK
  1. Click "Start Reading" to open the title you want to add to your Bookshelf
  2. Click "Add to Bookshelf"
  3. The "Add to Favorites" popup window will appear.
  4. Select "10-Slot Bookshelf" from the drop-down menu
  5. Click "Save" to add the book to your Bookshelf
STEPS TO ADD A VIDEO
  1. Click "Add to Favorites" button located right above the video player in the upper-right corner.  This button is next to "Review this Video."
  2. The "Add to Favorites" popup window will appear.
  3. Select "10-Slot Bookshelf" from the drop-down menu
  4. Click "Save" to add the video to your Bookshelf

If the content of your book still appears in Preview mode, please contact Customer Service for assistance.



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