|Article 1112, updated July 22, 2011|
This article explains common reasons why you may not have received your Welcome Email and Login credentials from Creative Edge and what you can do to resolve the issue.
At times, our Welcome Emails do not reach our customers. This problem can be attributed to various issues such as a typo in the email address, use of spam or privacy filters, or a high volume of traffic on the internet.
When this occurs, please try the following:
If you are still not able to locate your Welcome Email, or sign in to your account, please contact Customer Service. We will re-send your Welcome Email to you or provide you with a temporary password so you can get started using your account.