Frequently Asked Questions
The answer to your question could be a click away. Find the answer or solution to common questions and issues from the following complete list of frequently asked questions.
Account Management
| How do I cancel my subscription? - FAQ 1063, updated 5/30/2012 |
| How do I change my password? - FAQ 1060, updated 5/23/2012 |
| How do I reactivate my subscription? - FAQ 1062, updated 5/19/2011 |
| Why is my account locked? - FAQ 1064, updated 5/19/2011 |
Billing
| Can I get an invoice/receipt for my payment? - FAQ 1066, updated 5/19/2011 |
| Creative Edge Student Pricing - FAQ 1107, updated 7/22/2011 |
| Does Creative Edge offer student pricing? - FAQ 1083, updated 5/19/2011 |
| How do I update my credit card information? - FAQ 1065, updated 5/31/2012 |
| Why did I get billed after I cancelled my account? - FAQ 1068, updated 7/23/2011 |
| Why is my credit card failing? - FAQ 1067, updated 5/19/2011 |
Content
| Can I print Safari Books Online content? - FAQ 1072, updated 2/21/2013 |
| Can I suggest a title be added to your collection? - FAQ 1071, updated 12/10/2012 |
| Is your website compatible for people with disabilities? - FAQ 1073, updated 2/28/2012 |
| Where is the CD/DVD-ROM content for my book? - FAQ 1069, updated 5/19/2011 |
Content Reader
| Can I read my book in HTML mode? - FAQ 1134, updated 8/17/2011 |
| Can I search within a book while I am reading it? - FAQ 1135, updated 8/17/2011 |
| Do you have a "Go To Page" option? - FAQ 1131, updated 8/17/2011 |
| How do I maximize the on-screen space available for reading? - FAQ 1133, updated 9/30/2011 |
| How to Add a Book to Your Bookshelf - FAQ 1232, updated 4/9/2013 |
| Why is my book or video in Preview mode? - FAQ 1132, updated 9/6/2012 |
Mobile
| Can I access my account from a mobile device? - FAQ 1096, updated 7/18/2012 |
| Can I access my download files from a mobile device? - FAQ 1097, updated 7/18/2012 |
| Can I watch videos on my mobile device? - FAQ 1098, updated 7/23/2011 |
| Do you have a mobile-optimized website? - FAQ 1181, updated 10/30/2012 |
Offline Reading
| Can I access my download files from a mobile device? - FAQ 1097, updated 7/18/2012 |
| How do I read an EPUB file? - FAQ 1168, updated 4/27/2012 |