Frequently Asked Questions

The answer to your question could be a click away. Find the answer or solution to common questions and issues from the following complete list of frequently asked questions.

Account Management

How do I cancel my subscription? - FAQ 1063, updated 6/12/2013
How do I change my password? - FAQ 1060, updated 7/11/2014
How do I reactivate my subscription? - FAQ 1062, updated 6/14/2013
Why is my account locked? - FAQ 1064, updated 6/14/2013

Billing

Can I get an invoice/receipt for my payment? - FAQ 1066, updated 6/14/2013
Creative Edge Student Pricing - FAQ 1107, updated 6/14/2013
Does Creative Edge offer student pricing? - FAQ 1083, updated 6/14/2013
How do I update my credit card information? - FAQ 1065, updated 6/12/2013
Why did I get billed after I cancelled my account? - FAQ 1068, updated 6/14/2013
Why is my credit card failing? - FAQ 1067, updated 6/14/2013

Content

Can I print Safari Books Online content? - FAQ 1072, updated 6/27/2013
Can I suggest a title be added to your collection? - FAQ 1071, updated 6/12/2013
Is your website compatible for people with disabilities? - FAQ 1073, updated 6/12/2013
Where is the CD/DVD-ROM content for my book? - FAQ 1069, updated 6/14/2013

Content Reader

Can I read my book in HTML mode? - FAQ 1134, updated 6/14/2013
Can I search within a book while I am reading it? - FAQ 1135, updated 9/30/2013
Do you have a "Go To Page" option? - FAQ 1131, updated 6/14/2013
How do I maximize the on-screen space available for reading? - FAQ 1133, updated 9/30/2011
How to Add a Book to Your Bookshelf - FAQ 1232, updated 6/12/2013
Why is my book or video in Preview mode? - FAQ 1132, updated 6/12/2013

Mobile

Can I access my account from a mobile device? - FAQ 1096, updated 6/12/2013
Can I watch videos on my mobile device? - FAQ 1098, updated 6/14/2013
Do you have a mobile-optimized website? - FAQ 1181, updated 6/12/2013

Offline Reading

How do I read an EPUB file? - FAQ 1168, updated 6/12/2013



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